Disclaimer

1. Scope of This Disclaimer

ParentFlow is a consumer baby-care, parenting, organisation, education, and wellness service provided by Kindred Care AI, Inc. (“Kindred Care,” “ParentFlow,” “we,” “us,” or “our”). This Disclaimer applies to the ParentFlow mobile application, website, content, AI-enabled features, trackers, planners, summaries, recommendations, and related services (collectively, the “Services”). Use of the Services is also subject to our Terms of Use and Privacy Policy.

2. Not Medical Advice or a Medical Device

The Services are intended for general informational, educational, organisational, and wellness purposes. ParentFlow is not a healthcare provider and is not intended or offered as a medical device. The Services have not been cleared or approved to diagnose, monitor, treat, cure, mitigate, or prevent any disease or medical condition.

Information available through ParentFlow does not constitute medical, nursing, nutritional, psychological, developmental, legal, or other licensed professional advice. Using ParentFlow does not create a doctor–patient or other professional relationship. Always seek advice from a qualified healthcare professional regarding a child’s health, nutrition, development, sleep, symptoms, allergies, medication, or treatment.

3. Emergencies and Urgent Concerns

ParentFlow is not an emergency service and does not monitor a child. Do not use or wait for the Services to evaluate an emergency. If you believe a child may be experiencing breathing difficulty, a severe allergic reaction, unresponsiveness, a seizure, poisoning, serious injury, or any other urgent condition, contact local emergency services or an appropriate medical professional immediately.

Never delay, disregard, or stop professional care because of information provided by ParentFlow.

4. Feature-Specific Limitations

• Sleep and Routine Features: Sleep plans, wake-window estimates, reminders, and pattern insights are estimates based on information available to the Services. They do not guarantee sleep, establish safe-sleep conditions, or replace supervision and recognised safe-sleep guidance.
• Feeding, Solid Food, and Allergen Features: Feeding information, food suggestions, meal plans, and allergen guidance are general education only. They do not account for every allergy, medical condition, swallowing risk, nutritional need, product ingredient, preparation method, or local recommendation. Check labels and consult an appropriate healthcare professional before making material feeding decisions.
• Growth and Development: Charts, milestones, comparisons, and developmental content describe general patterns and cannot determine whether an individual child is developing normally or requires evaluation.
• Cry, Image, Audio, and Sensor-Based Features: Any classification or interpretation of crying, images, audio, or other signals is probabilistic and may be incorrect. It must not be used to rule out illness, pain, hunger, injury, or another need.
• Tracking and Reminders: Logs and reminders depend on user entries, device availability, permissions, connectivity, and software operation. They may be delayed, incomplete, or unavailable and should not be relied on as the sole record for medication, feeding, monitoring, or safety-critical decisions.

5. AI Limitations

Some Services use artificial intelligence or automated methods. AI-generated content can be inaccurate, incomplete, inconsistent, biased, or outdated and may misunderstand your question or the information you provide. AI outputs are not reviewed by a healthcare professional unless the Service expressly states otherwise.

You are responsible for independently evaluating AI-generated content and confirming important information with a qualified professional. Do not rely on AI output to diagnose a condition, determine whether a symptom is serious, calculate medication dosage, replace emergency care, or make another safety-critical decision.

6. User Responsibility and Supervision

You remain responsible for supervising children, following applicable safety guidance, checking the accuracy and completeness of entries, maintaining devices and notifications, and making decisions about care. ParentFlow cannot observe the child, verify the information you enter, or know all facts relevant to an individual situation.

Recommendations and content may not be suitable in every country, culture, household, or clinical situation. Use your judgment and follow instructions from your healthcare provider and applicable public-health authorities.

7. No Guaranteed Outcomes; Mandatory Rights

We do not promise or guarantee any particular sleep, feeding, developmental, behavioural, health, or parenting outcome. Content and Services are provided subject to the warranties and liability limitations in our Terms of Use.

Nothing in this Disclaimer excludes or limits any statutory guarantee, consumer right, remedy, or liability that cannot lawfully be excluded or limited, including rights that may apply under the laws of Australia, New Zealand, the European Union, the United Kingdom, Canada, or your place of residence.

8. Contact

Questions about this Disclaimer may be sent to contact@parentflow.io.