Terms of Use

These Terms of Use (“Terms”) are a legally binding agreement between you and Kindred Care AI, Inc., the provider of the ParentFlow application and related services (“Kindred Care,” “ParentFlow,” “we,” “us,” or “our”). These Terms govern your access to and use of the ParentFlow mobile application, website, content, features, and related services (collectively, the “Services”). By creating an account, purchasing a subscription, or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Eligibility and Adult-Directed Service

You must be at least 18 years old, or the age of legal majority where you live, to create an account or use the Services. ParentFlow is designed for adult parents, legal guardians, and authorised adult caregivers. Children may not create accounts or use the Services independently.

By using the Services, you represent that you have legal capacity to enter into these Terms and that you are authorised to provide and manage any information you submit about a child or another person. If you use the Services on behalf of an organisation or another person, you represent that you have authority to bind them where applicable.

2. Accounts, Security, and Caregiver Access

Account Information. You must provide accurate information and keep it current. You are responsible for safeguarding your credentials and for activity under your account. Notify us promptly at contact@parentflow.io if you believe your account has been compromised.

Shared Profiles. Account owners may invite other adults to access a child or family profile. Depending on the permissions available, invited caregivers may view, add, edit, or delete shared information. You are responsible for inviting only authorised people, reviewing access, and removing access when appropriate.

Family Disputes. ParentFlow does not determine custody, guardianship, or legal rights of access. We may temporarily restrict or preserve access while reviewing a credible ownership, safety, or legal dispute, and we may require supporting documentation where appropriate.

3. The Services

ParentFlow may provide tracking, planning, educational, communication, content-generation, and AI-enabled features relating to sleep, feeding, pumping, diapers, growth, routines, development, solid foods, allergens, and other parenting or wellness topics. Features may vary by device, region, subscription tier, child age, or product version.

We may improve, modify, add, suspend, or discontinue features. We will not materially reduce a paid subscription during its current billing period without providing a reasonable remedy where required by law.

4. Subscriptions, Trials, and Payments

Subscription Terms. Certain features require a paid subscription. The price, billing period, trial terms, and included features will be displayed before purchase. Subscriptions automatically renew unless cancelled before the renewal deadline shown by the applicable app marketplace.

App Store Purchases. Purchases made through Apple are billed and managed by Apple under your Apple account and Apple’s applicable terms. You must cancel an Apple subscription through your Apple account or App Store subscription settings. Deleting ParentFlow or deleting your ParentFlow account does not automatically cancel an active subscription.

Trials and Promotions. A free or discounted trial may convert to a paid subscription unless cancelled before the trial ends. Eligibility and duration may vary, and promotional offers may be subject to additional terms disclosed at the time of the offer.

Refunds. Refund requests for App Store purchases are administered by Apple, subject to Apple’s policies and applicable consumer law. Except where required by law or expressly stated at purchase, fees are non-refundable and cancellation takes effect at the end of the current paid period.

Price Changes. Subscription prices may change. The applicable marketplace will provide notice and obtain any consent required for a price increase before it applies.

Credits and Rewards. If the Services offer credits, rewards, gifts, or promotional benefits, they are limited, non-transferable licences for use within the Services, have no cash value, and may expire or be modified as disclosed, except where prohibited by law.

5. Privacy

Our Privacy Policy explains how Kindred Care handles personal information. The Privacy Policy is a notice of our data practices and is incorporated into these Terms by reference where permitted by law. Certain features may require additional notices or consent.

6. AI, Educational Content, and Professional Advice

Some features use artificial intelligence or automated methods to generate responses, summaries, schedules, classifications, translations, or suggestions. AI-generated content may be inaccurate, incomplete, biased, or unsuitable for your circumstances. You are responsible for reviewing and independently verifying important information before relying on it.

The Services provide general educational, organisational, and wellness information only. They do not provide medical advice, diagnosis, treatment, emergency services, legal advice, or other licensed professional services, and they do not create a doctor–patient or other professional relationship. Never delay or disregard professional advice because of information provided by ParentFlow. Review our Disclaimer for additional limitations.

7. Health, Feeding, Sleep, and Safety

Sleep plans, wake-window estimates, feeding suggestions, growth references, cry-related analysis, solid-food information, allergen guidance, reminders, and similar features are informational tools and may not be appropriate for every child. They are not monitoring devices and cannot determine whether a child is safe, healthy, asleep, fed, or in need of medical attention.

You remain responsible for supervision, safe-sleep practices, feeding decisions, checking product labels and allergens, and obtaining appropriate professional care. If you believe a child may be experiencing an emergency, severe allergic reaction, breathing difficulty, unresponsiveness, or another urgent condition, contact local emergency services immediately and do not rely on ParentFlow.

8. User Content and Permissions

Your Content. You retain ownership of information and content you submit, including care records, notes, messages, photos, images, audio, voice samples, and scanned materials (“User Content”).

Licence to Operate the Services. You grant Kindred Care a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, process, transmit, display, adapt, and otherwise use User Content only as reasonably necessary to provide, operate, secure, support, and improve the Services, comply with law, and fulfil your instructions. This licence ends when the content is deleted from active systems, subject to reasonable backup, legal, and security retention.

Your Responsibilities. You represent that you have all rights, permissions, and consents necessary to submit User Content and allow its use under these Terms. This includes permission to upload information, images, books or scanned materials, and recordings or samples of another person’s voice. You must not upload content that infringes intellectual-property, privacy, publicity, confidentiality, or other rights.

Feedback. If you voluntarily provide ideas or feedback about the Services, you grant us a perpetual, worldwide, royalty-free right to use that feedback without restriction or compensation, provided we do not publicly identify you without permission.

9. ParentFlow Intellectual Property

The Services, including software, designs, text, graphics, branding, databases, models, workflows, and content provided by Kindred Care, are owned by Kindred Care AI, Inc. or its licensors and are protected by intellectual-property laws. Subject to these Terms, we grant you a limited, personal, revocable, non-exclusive, non-transferable licence to use the Services for your household’s non-commercial purposes.

You may not copy, sell, sublicense, distribute, modify, create derivative works from, reverse engineer, scrape, extract, or attempt to access source code, models, prompts, datasets, or non-public systems, except to the limited extent such a restriction is prohibited by applicable law.

10. Acceptable Use and Child Safety

You may not use the Services to:

• Violate law, these Terms, or the rights of another person.
• Upload unlawful, fraudulent, abusive, exploitative, sexually explicit, defamatory, or harmful content, including content that exploits or endangers a child.
• Impersonate another person, misrepresent authority, or access a child or family profile without permission.
• Introduce malware, interfere with security, probe vulnerabilities, automate unauthorised access, or impose an unreasonable load on the Services.
• Use outputs or content to train a competing model or service, develop a competing product, or commercially exploit the Services without written permission.
• Use the Services to make automated decisions that produce legal or similarly significant effects about another person.

We may remove content, restrict features, preserve evidence, report apparent child exploitation or other unlawful conduct, and cooperate with lawful investigations.

11. Third-Party and App Marketplace Terms

The Services may depend on third-party platforms, content, or services. We are not responsible for third-party services that we do not control, and your use of them may be subject to separate terms.

If you download ParentFlow through Apple’s App Store, Apple’s Standard Licensed Application End User License Agreement applies to your licence to the App unless a custom licence is provided through the App Store. These Terms govern the ParentFlow Services and supplement, but do not replace, applicable marketplace terms. Apple is not responsible for providing ParentFlow support, subscriptions, or content except as stated in Apple’s own terms.

12. Suspension and Termination

You may stop using the Services or request account deletion at any time. Account deletion does not cancel an external subscription.

We may suspend, limit, or terminate access if you violate these Terms, create security or safety risk, fail to pay applicable fees, misuse the Services, or if required by law. Where reasonably practicable, we will provide notice and an opportunity to address the issue, but we may act immediately when necessary to protect users, children, the Services, or others.

Provisions that by their nature should survive termination will survive, including provisions relating to ownership, licences already granted as necessary for retained records, disclaimers, liability limitations, disputes, and general terms.

13. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” Kindred Care disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and quiet enjoyment. We do not warrant that the Services will be uninterrupted, secure, error-free, or suitable for every family, or that any plan, prediction, recommendation, or AI output will achieve a particular result.

Some jurisdictions do not allow certain warranty exclusions. In those jurisdictions, this section applies only to the extent permitted by law.

14. Limitation of Liability

To the maximum extent permitted by law, Kindred Care and its directors, officers, employees, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of data, profits, goodwill, or business interruption, arising from or related to the Services, even if advised of the possibility of such damages.

To the maximum extent permitted by law, Kindred Care’s total aggregate liability for claims arising out of or relating to the Services or these Terms will not exceed the greater of (a) the amount you paid for the Services during the twelve months before the event giving rise to the claim or (b) US $100.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence where such liability cannot be limited, or any consumer guarantee, statutory right, or other liability that cannot lawfully be excluded or limited.

15. Indemnification

To the extent permitted by law, you agree to indemnify and hold Kindred Care harmless from third-party claims, damages, and reasonable costs arising from your unlawful User Content, your infringement of another person’s rights, or your intentional or material misuse of the Services. This obligation does not apply to the extent a claim results from Kindred Care’s own breach, negligence, or misconduct.

16. Governing Law and Disputes

Informal Resolution. Before filing a legal claim, you and Kindred Care agree to make a good-faith effort to resolve the dispute by contacting the other party and allowing at least thirty days for a response, unless urgent relief is reasonably required.

United States. For users residing in the United States, these Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Subject to any right to bring an eligible claim in small-claims court, disputes will be brought in the state or federal courts located in California, and each party consents to their jurisdiction.

Other Jurisdictions. If you reside outside the United States, mandatory consumer-protection laws and courts of your place of residence may apply. Nothing in these Terms deprives you of rights or remedies that cannot be waived under applicable law.

17. Changes to These Terms

We may update these Terms to reflect changes in the Services, law, or business practices. We will post the updated Terms and revise the “Last Updated” date. Where required, we will provide additional notice. If you do not agree to an update, you must stop using the Services before the update takes effect. Changes will not retroactively alter a dispute that arose before the change.

18. General Terms and Contact

Entire Agreement. These Terms, the Privacy Policy, the Disclaimer, and any additional terms presented for a feature or purchase form the agreement between you and Kindred Care regarding the Services.

Severability. If any provision is unenforceable, it will be modified only to the minimum extent necessary, and the remaining provisions will remain effective.

No Waiver. A failure to enforce a provision is not a waiver. You may not assign these Terms without our consent. We may assign them in connection with a merger, reorganisation, financing, sale of assets, or by operation of law.

Contact: contact@parentflow.io